Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Calls not working

Go to solution
Shelbz2711
Explorer

‎14-04-2026 10:26 PM

Pay monthly phone. I pay for unlimited calls, texts and data, however I have tried to make a phone call this evening and its saying that I have exceeded my credit limit? How is this possible when I get unlimited calls? Cannot get onto the EE app due to last minute maintenance! 

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Peter_W
EE Community Support Team

‎15-04-2026 09:43 AM

Welcome to the Community, @Shelbz2711 

Sometimes if a customer runs up additional charges on their account, or has a higher than average bill, this can exceed their account's internal credit limit, and we'll apply a bar to the account.

This is a measure to protect you from running up anything further. 

We can't see your account details via these forums to advise on what specifically has caused this, but if you give our team a call on 150 from an EE phone, or 07953 966 150 from any other provider, they can help you get this all checked out.

Peter

View solution in original post

0 Helpful
4 REPLIES 4
Go to solution
XRaySpeX
EE Community Star
EE Community Star

‎14-04-2026 10:51 PM

Where are you?

Did you try calling a no. that is not a UK 01, 02 or 03 landline or a UK 07 mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Go to solution
Shelbz2711
Explorer
In response to XRaySpeX

‎14-04-2026 10:57 PM

Im in the UK. No I haven't attempted that. 

0 Helpful
Go to solution
XRaySpeX
EE Community Star
EE Community Star
In response to Shelbz2711

‎14-04-2026 11:00 PM

No, I mean the nos. you did try & that failed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Go to solution
Peter_W
EE Community Support Team

‎15-04-2026 09:43 AM

Welcome to the Community, @Shelbz2711 

Sometimes if a customer runs up additional charges on their account, or has a higher than average bill, this can exceed their account's internal credit limit, and we'll apply a bar to the account.

This is a measure to protect you from running up anything further. 

We can't see your account details via these forums to advise on what specifically has caused this, but if you give our team a call on 150 from an EE phone, or 07953 966 150 from any other provider, they can help you get this all checked out.

Peter

0 Helpful