How do I find out if my old mobile number is still available.

[Siofme]

Hi, 

Was wondering if anyone could help me. I am trying to find out if my old payg mobile number is still available. 

I am trying to logging to an account and the verification code is stating will be sent to old mobile number. It will not allow me to update the details on the account without the verification code. 

So I was wondering if I could find out if the number was still active, reassigned or cancelled. 

Kindest Regards

[Chris_B]

@Siofme  You try calling it ?    Until till it’s assigned to someone and you speak with that person you’ll not be able to get it back.  

[Siofme]

Hi, 

I tried calling it and it just goes to EE voicemail, also sent a text message to see if anyone replied but no response.

[Debbie_G · Accepted solution]

Hi @Siofme.

Thanks for coming to the community.

I’d recommend getting in touch with our customer support team, they’ll be able to check this further and see if they can provide any information on the status of the number.

Debbie

[Siofme]

Hi Debbie,

Thank you for the reply.

Do you know what category/department I select on the contact us section of the website.

Kind Regards

[Debbie_G]

Thanks for getting back in touch, @Siofme.

If you follow the options for Account and Billing > Mobile, you'll see the options available to get in touch with our Customer service team.

Debbie