Mobile Services

Galaxy 23ultra and Galaxy watch ultra esim issues

I recently bought the Galaxy watch ultra to use alongside my s23ultra with the hope of the esim been a great feature, both the phone and the watch were purchased directly from Samsung and like a lot of others I have had the same issue trying to get ...

Network issue

I having a issues with network. I couldn't be able to make and receive calls.its been 1week .if I need to call in urgently how I supposed to do .I call to ee so many times.but they don't do anything.i tried everything what they asked me to do.It's re...

Re: Roaming tariffs, Ukraine

Hello, I’m a bit confused, yesterday I’ve received message that calls and data in free in Ukraine and today morning got none , everything is blocked and I can’t call or text anyone except using wi-fi. Can you clarify this please ?many thanks

Resolved! reactivate my number

Now I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. I tried to top up 5 pounds, but it didn't work. I only have this one UK phone number, so I can't contact customer service by phone. I think I h...

Resolved! I can recieve texts and send texts but no incoming or outgoing calls

Hi Sandra did you manage to get it sorted as I am having the same trouble I can recieve texts and send texts but no incoming or outgoing calls

No security code coming thro on phone.

I have been trying to make a payment from my bank. They are sending the OTP security code but for the past 2 days I am not receiving it on my mobile. Hence, I cannot make the payment. My mobile was updated over the weekend by you, would this cause th...

Resolved! Voicemail notification but no message

I have a voicemail notification but no message. I have tried all suggestions but this notification will not go away. I have a new phone from EE, yet the notification still appears. Nothing is working. Please help!!

Resolved! Genuine or scam call?

Hi there, I received a call today from this number 01942901392.It flashed up as EE on my phone but I wanted to check this genuinely was an EE outbound number?Thanks,Kate

Resolved! Can't send an SMS

Hi,I'm having a problem trying to send a reply SMS from the hospital about an appointment.It won't send. My RCS is working fine, but SMS doesn't seem to be sending. I can't reply to the hospital with RCS as they don't support that on their end.IIs ...

Voicemail is set to off, but still get VM messages.

I've had my voicemail switched off for over a decade. According to my account settings it is still switched off. However, over the last month or so I occasionally receive an incoming call, my phone doesn't ring or vibrate, so no indication of an inco...

Mobile Services

Forum Posts