Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Add ins in Mexico

I am currently in Mexico and have found out that my plan doesn’t seem to cover roaming here, I desperately need to receive a text code to log in to a separate website, I have purchased 100 global text from ee two days ago but I’m still seeing no netw...

Help when abroad

This happens to me regularly, and is extremely annoying.I visit Japan regularly and whenever I do I get locked out of EE - the reasons aren't always the same, but the result is.This time my login was rejected because "your account has been compromise...

Re: Not receiving text messages from UK whilst abroad.

I am also having similar problems. I have been abroad for months (I’m in the UAE) and while I had been receiving incoming texts from the UK, this has stopped now. This is starting to cause me major problems and I really need to be able to receive tex...

Resolved! Active line

Hello I’m hoping somone can help I’m currently in Australia I’m wanting to see if my uk line is still active when i transferred them to Pay as you go whilst we’re in Australia and we’re told they would both be still active and be able to put back on...

Resolved! Can I activate a new prepaid plan abroad?

I am currently in europe and someone from my family has sent me a simcard from EE. He activated the sim for me in the UK but added no plan to it. Can I now top up my sim card and buy the prepaid plan abroad. Or do I have to activate every new plan in...

Spend cap on children's phones

I have set a spend cap on each of my children's phones through my log in. Is it safe to assume that they can't then increase it themselves without me knowing?!

Changing voicemail greeting from USA

Hi - can anyone help??is it possible to access my voicemail and change my temporary greeting while in the USA?

Can't contact ee from overseas

I recently changed my plan and I have been out on one with very little data. I am in Europe and can't contact ee. Why is there no email or chat service? My calls are just dropping. I have been an ee customer service for almost 10 years and I'm having...

Roaming Spain

Hello hoping to get some advice my teen is currently in Barcelona with school, prior to his trip my husband arranged for him to have access to roaming whilst he is away. He has been there since yesterday and so far has not been able to connect to a n...

Re: Wi-Fi calling - with roaming pass

Short answer.....It sounds unconvincing but I am now convinced after a month in the US that the roaming pass doesn't work for WiFI calls