Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Voicemail is American

My personalised business voicemail has changed to an American voicemail ?. Every time I put my personalised voice mail back on and ee says your personalised voicemail is on ,when it's not , when I call my voicemail it says golden dynasty . Is this a ...

Wi-Fi calling not working

I have wi-fi calling set on my phone so why when I am on Wi-Fi am I being charged to make a call?

Resolved! extra charges

hi ive noticed 2 extra charges on my bill this month, 1 looks like a duplicate charge 1 charge is at 23.53 for £12.99 and 1 charge is at 23.59 for £12.00 both on the same date. i cant get any information on my bill or details of who the payment is to...

Resolved! Picture message charges out of plan

Having just received our first new bill, which is due for payment 15th October which include a charge for a picture message which is not included in our plan, we are unable to find a plan that will allow picture messaging charges? Regretfully, we s...

Re: WiFi Calling - Please fix it EE

I Know this is an old thread, but i wanted to share my experience of this issue.I too suffered from dropped calls when using wifi calling, i do have between 1-2 bars of 4G inside the house but the signal drops intermittently and my outgoing audio dro...

Resolved! Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

Not Getting Login Passcode Via SMS

I've transferred my number over from Three using the PAC code. I can get both calls and texts on my transferred number, so the transfer has worked fine.My problem is when I try to set up the data on my AppleWatch I'm taken to a login screen which won...

Permanently barring 3rd party purchases

So basically I have a bit of an addiction which means I basically max out my credit limit on 3rd party purchases every month. This is not sustainable for me as it means my bill is around £300 a month and is helping to keep me in debt. EE keep telling...

Resolved! Red dot for a voicemail will not clear

Have a red dot on my phone icon saying I have a voicemail but there are no saved messages

Nuisance and threatening calls

Ive been getting calls late at night mainly on weekends for a few months. They are always from a private number. Is there a way of finding out what this number is through ee if its private?