Mobile Services

RCS/SMS issue on Google Messages

In a conversation with somebody also on EE and with RCS enabled, Google Messages is constantly switching between SMS and RCS. When I send a message it says RCS chat with ..., when they reply it goes to Texting with ... and back again. It started a fe...

Resolved! TNT Sports Removed

I have had BT Sports/TNT Sports as part of my included Smart Benefits which seems to have been disconnected. It is still listed on my EE account, but when I go to Discoveryplus account, it doesn't show up there and tries to get me to sign up. Has an...

My sim plan I can’t use

Resolved! Re: How do i see my call history for call in the last month

I need to see calls i made from।20 12 21 to 30 12 21

Annoying Texts

Can someone please help. After sending a text i.e. "Lovely to hear you are recovering well". I then get a text, but not from that person, saying "Loved this 'lovely to hear you are recovering well.' Who is sending these texts and how do I stop t...

Christmas opening times

Hi does anyone know when is the upgrade team is available over the Christmas period? Are they open tomorrow or the 27th? X TIA

Phone calls barred for international numbers

How can you actually speak to a customer adviser?! Trying to understand why my calls are blocked when dialling to an abroad number. Spent 30 minutes on the phone the other week added roaming, calls to international numbers, removing spend cap but s...

Resolved! do I have to pay roaming charges if going to Spain

Hi, If my mobile contract renewed in December 2021 do I have to pay roaming charges if going to Spain

Unable to send text messages on Samsung phone

Hi , I am unable to send text messages on my Samsung phone, A52S 5G , I have just upgraded the text system when prompted to do so . I can send a message to another mobile; but not to a premium number ,to enter a competition. This has never been a pro...

Resolved! Re: Strange Call Claiming To Be EE - Is this genuine?

I just received an odd phone call from an "EE guide"The number was 07973 100 619.He asked if all was good with the service then I was sent the 4 digit pin he then asked and I gave him it.I gave no personal information, bank details or anything like t...

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