Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Issues using my phone in the UAE

Hi I’m currently on holiday in the UAE. As part of my mobile phone package I have the roaming add on. Normally I have no issues when travelling abroad but so far ive been unable to use my phone at all. The only way I can access is via the wifi and ev...

Unable to send text messages to access Roam EU

Hi this happened to me twice.Whenever I have been Europe, I want to text “ROAMEU7D” but fail to send. What can I do?

Unable to receive a call from Singapore

I have an important call from Singapore, but they informed me that they are unable to reach me. My network is great and can receive a local call. Could you please advise this issue?

Receiving text messages in Nigeria

Hi, I'm in Nigeria right now and didn't get my roaming arrangements sorted out before leaving the UK. I don't have any service at all on my device and would like to receive text messages on my phone as I need to receive One-time password (OTP) for i...

Re: Call waiting does not work

My call waiting doesn't work.I have checked the setting and it is showing as switched on. iPhone 23

Resolved! EU roaming

Hi I’m going to Turkey in July. Part of my contract add ons is a £2.29 roaming charge a day for EU but does that apply to turkey too?

Resolved! Cannot delete an EE voicemail

I have an EE voicemail 'New voicemail' which when listened to talks about options for voicemail. I cannot delete it WHY????

call from middle east

Hi,I have EE account for UK use - i am currently working in middle east - is there an add on to allow use of EE to allow phone calls back to UK.

Date in Isle of Man

Whst do I text to access my date in the Isle of Man with a 10 pound weekly pack

Resolved! Roaming

I don't understand the new roaming charges and system. WE used to pay a flat fee of 310 when we were away for a month and then cancelled it when we can back. Now we have opted for roaming and we've been away, do we have to pt out on our return?