Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Roaming

I don't understand the new roaming charges and system. WE used to pay a flat fee of 310 when we were away for a month and then cancelled it when we can back. Now we have opted for roaming and we've been away, do we have to pt out on our return?

Roaming not working in USA nor am I able to make WiFi calls - advice please

I’m travelling in the USA and have a roaming package but it’s not working. ( I have used this package without problems in Europe.)I cannot make WiFi calls either so unable to contact EE. I have reset the phone several times, tried manual network sele...

Am in Colombia - how do I set up my phone ?

Hi I am in Colombia and forgot to do the 150 to ROAMING before I left . Please help as I use to need to use my phone for calls ,data, etc The travel pass has been activated on my account.Thanks

World Daily Passport not working after I travelled

I texted WORLD PASSPORT to 150 before travelling but the roaming passport is not working after I arrived in Asia.Customer service haven't been able to help because I don't remember my customer service password. What can I do? I received this message:...

Re: Please enable roaming remotely

Hi,Could you please advise how to turn roaming OFF when back in the UK?KIND REGARDSTone

Re: No roaming or mobile signal abroad

Hi. We’ve just got to Paris. I set up my roaming but I’ve got no signal. I’m currently being hotspotted to be able to use this website. I’ve tried turning aeroplane mode on and off and also switching my phone on and off. Can you help?

Resolved! Phone won’t reliable connect while Roaming in USA

I have the Roam Abroad pass, and am in the US. Since I’ve arrived my phone will connect to the cellular network here and then drop after a minute or two (sometimes less). I’ve removed my spend cap at the suggestion of tech support and that fixed t...

Going to UAE, how to make calls to the UK for cheaper ?

Hi,I am going to Dubai for 10 days, I need to make a few calls while I will be away, I cannot use apps like whatsapp or skype as I need to phone a landline and these apps are also blocked in the UAE. If I take the 30 mins from anywhere add-on and tur...

Re: Unable to make calls from abroad

I've come to the conclusion this is all an ee scam.Twice I've paid for Roaming - twice its failedI've followed every suggestion and nothing works

Re: Phone going straight to voicemail

Did you ever find the issue? Seems mine is doing it too for some people. Sometimes it works, sometimes it goes straight to voicemail. Mine is Pixel 8 pro and no idea what setting is amiss. If I go into settings and look at 'Calls and Sims' they both ...