Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

SOS

I am currently on holiday in USA I have the roaming benefit add on included in my package. My service is on SOS I can’t call or do anything. Any ideas how I can fix this? I have already tried manual selecting a network and automatically selecting one...

Re: Unable to receive calls or texts abroad

I am having this issue at the moment. Did yours get resolved and if so, how? Thank you.

Voice mail

How do I get a new number for voicemail

Re: Phone call from EE

Yesterday & today I got a call (from 01583 240001 ) saying an agent from EE for iPhone 14 Pro Max promotional offer for £20/month with 24 months contract. They’ve also sent email for same (info@mobilephonespromotions.com) with EE logo. They even sent...

Mobile number

I'm currently abroad and my mobile is blocked. I can't get on my mobile to speak with EE......Please just send me my PUK Code via email address so I can open it or contact me on my partners mobile **********? Michael [Mod edit: Please do not shar...

Problems with receiving SMS OTP verification codes from international numbers

I know that there have been many threads already about this, but I have not found a solution so I am posting my own question. I have been unable to receive almost all OTP's from international numbers since February 2023 (whether I'm abroad or in the ...

Re: Having problems using my phone while in Cyprus

Hi, I am having a similar problem. We are in Cyprus. My roaming is on. I can call numbers in the UK but when I try to call Cyprus numbers it either just cuts off without connecting or I get a voice telling me it cannot connect. My husband has his UK ...

Re: Mobile network not available for voice calls.

I have exactly the same problem as the last message, can you help. I have a Motorola

Not receiving texts while in USA

Hi, I have both the Roam Abroad Pass and World Talk and Text. During my last trip to the USA I was unable to receive text messages. All data services worked fine. Given how common 2FA is now this was a bit of a problem. Anything I can do to check bef...

Roaming

If I buy roaming for 10 pound & cancel it after 2 weeks after my holiday will I be charged more for cancelling it ?