Mobile Services

EE Voicemail: Everything You Need to Know

How to set up your voicemail Voicemail is usually on by default. If it’s off, callers won’t be able to leave a message. Switch on: text VM ON to 150Switch off: text VM OFF to 150 How to check your voicemail Press and hold 1 or dial 222On iPhone: open...

Spending Cap

I pay for my daughter to have unlimited calls but at present she can’t make any calls to even people in the UK and gets the message saying she has reached her spend cap but there is no spend cap on her plan

Resolved! Call history from July and August 2024

Hello,I need to get hold of my call log from July, Augusy and Setptember 2024 - I am unable to find these on the EE app or website, and would like to know how to request these. Thank you

Resolved! I already have eebroadband looking at phones aswell

Resolved! Visual Voicemail

I’ve just renewed my EE mobile sim only plan and visual voicemail has been deactivated . I texted IPHONE VISUAL to 150 but haven’t received a response. The EE app wasn’t any help either. Does it take a day or so to receive a text response regardi...

Resolved! Parental control

How do I switch this off

Resolved! Difficulties contacting Ee

I was already a member of EE, but I'm changing to monthly contract. On Wednesday I talked through this with customer services. I am meant to be transferring my current number but needed new SIM. SIM card is on its way but this morning my current numb...

nothing seems to work

Have you got this sorted. I also have the same problem and nothing seems to work.

Cannot send sms

I have received an sms, im trying to reply for that sms it’s been not sending yet .

WiFi calling stopped - 4G Smart Hub

We use a 4G smart hub due to poor broadband connectivity. We also have O2 iPhones which we have used successfully for 9 months with the hub to make WiFi calls (no o2 mobile signal here). Last week, we could no longer access WiFi calling. Same for bot...

Resolved! Reconnection time scale

Bonjour I was late paying phone bill so I got disconnected I have now paid outstanding balance and I am still unable to get reconnected Really annoying as I can't receive passcodes to gain access to online accounts for internet banking ...my emails ...