Mobile Services

Discussion about Mobile services, like roaming, calls, messaging etc

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Resolved! Free 'Calling abroad from the UK' add-on query

I have a 'Calling abroad from the UK' add-on, but it's not any of the 3 charged options - i.e. it's not 'The International', 'The International Extra', or the '£2.16 International Pass add-on'. No monthly charge is showing on my bill for this particu...

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RH1978 by Contributor
  • 646 Views
  • 5 replies
  • 8 Helpful

5G and Signal Issues since switching to ESIM!

I've just switched to a new ESIM and have dreadful 5G issues and signal. I had perfect usage on my physical sim so I know it's not the local coverage in my area. Data is so slow now and half the time I have no Internet at all. Calls also keep droppin...

Nh84 by Investigator
  • 872 Views
  • 8 replies
  • 1 Helpful

Problem WiFi no work

Buona sera, non capisco perché il mio Wi-Fi non funziona anzi buongiorno qualcuno mi può aiutare dato che ho pagato la bolletta grazie

Lollo83 by Investigator
  • 263 Views
  • 2 replies
  • 0 Helpful

Message not sending

Can someone please tell me why when I went to write to my friend it kept saying something about network wasn't accepting the message but yet other messages from me and my friend are fine because I shouldn't be having this problem as I top up £20 ever...

Extra charges

There is an extra payment of £60 for Picture Picture messages on my mobile phone bill this month. I don't know why. Please give me a detailed explanation.   Regards ************ [Mod edit: Please do not share personal details as your posts are visibl...

cgcfeng by Visitor
  • 282 Views
  • 4 replies
  • 1 Helpful

Resolved! 5g Standalone

For anyone with the new Full Works plans that allow for 5g Standalone with a supported device, whether you have an eSim or physical Sim, if you have not replaced/redownloaded the Sim and 5g Standalone cannot be toggled on, Replace/redownload the Sim ...

S24 struggles

Did you get a resolve? I've been on 121 t-mobile then EE for 25 years but recently the signal has been atrocious, my work mobile is on Gamma - EE JV and works fine but my S24 struggles, I have raised query but not received a cohesive response, it wou...

Pathor by Visitor
  • 261 Views
  • 1 replies
  • 2 Helpful

Codes

I've been having the same issue for 10 days now. I switched to Lyca, and both EE Customer Service and EE Store acted like they were hearing about it for the first time. They said they were looking into it, but I haven't heard back yet. They opened a ...

caneraras by Investigator
  • 460 Views
  • 5 replies
  • 7 Helpful

Resolved! Internet issues

I carn access Facebook tiktok or snapchat once I have came off WiFi iv tried closeing app restarting my phone deleting catches and still nothing been like it for 2 days now all get it error or Internet not connected what can I do or do I need to take...