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Discussion about Mobile services, like roaming, calls, messaging etc

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Problem calling or receiving calls

Hi everyone,I’m hoping someone can help me troubleshoot an issue we’re facing. My family (myself, my wife, and my daughter) are all on EE, and my wife is unable to call my daughter. This happens both with normal calls and WhatsApp calls – the connect...

Stu-Kay01 by • Investigator
  • 379 Views
  • 4 replies
  • 1 Helpful

Unable to make calls to EE or contacts while abroad

I’m currently abroad in the US and have duel SIM cards. Both a T-mobile in the states and EE in the UK. Unfortunately I found out recently that I cannot make calls to other UK numbers, being cited an error message that says the action cannot be compl...

APerkins by • Explorer
  • 1825 Views
  • 6 replies
  • 0 Helpful

Calls and message saying I need to top off

I just bought an eSIM card to use in the UK but when I try to call a UK number, I get a message saying I need to top off. Also, can I call an international collect number for my credit card? Thanks for any help!

Cannot hear phone audio

Hi there, I have attempted to make phone calls this morning but cannot actually hear anyone on the audio and I do not know if this is a technical issue or a service provider issue? It seemingly sprung up overnight? 

Galaxy 23ultra and Galaxy watch ultra esim issues

I recently bought the Galaxy watch ultra  to use alongside my s23ultra with the hope of the esim been a great feature, both the phone and the watch were purchased directly from Samsung and like a lot of others I have had the same issue trying to get ...

Cyborgtf3 by • Valued Contributor
  • 897 Views
  • 4 replies
  • 1 Helpful

Network issue

I having a issues with network. I couldn't be able to make and receive calls.its been 1week .if I need to call in urgently how I supposed to do .I call to ee so many times.but they don't do anything.i tried everything what they asked me to do.It's re...

Mk1990 by • Visitor
  • 260 Views
  • 2 replies
  • 2 Helpful

Re: Roaming tariffs, Ukraine

Hello, I’m a bit confused, yesterday I’ve received message that calls and data in free in Ukraine and today morning got none , everything is blocked and I can’t call or text anyone except using wi-fi. Can you clarify this please ?many thanks 

Resolved! reactivate my number

Now I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. I tried to top up 5 pounds, but it didn't work. I only have this one UK phone number, so I can't contact customer service by phone. I think I h...

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