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Resolved! SMS 150 Commands?

In various places (EE website, text of other messages) it says SMS "HELP" to 150 for a list of commands.However this doesn't work from my phone. Other commands ("UP" "BILL") get a response. So I assume EE broken or changed this?  

Simon269 by • Explorer
  • 418 Views
  • 4 replies
  • 3 Helpful

Caller identity - number seen even when turned off?

I set 'Send my caller identity' to 'off', but the person I was ringing was able to see my number.I tried ringing a couple of other numbers to check and their display said 'private number' or 'number withheld' which is what I would expect.Can anyone e...

Soo8 by • Explorer
  • 575 Views
  • 8 replies
  • 2 Helpful

Resolved! Not receiving OTP from Amazon

I've been with EE for nearly 1 year. I receive OTPs from my different organisations. I'm setting up 2FA on Amazon but when I enter my mobile number I don't receive a OTP message. I've spoken to Amazon and they said contact EE. I spoke to EE (150 - Ne...

BM_Rob by • Valued Contributor
  • 4778 Views
  • 16 replies
  • 12 Helpful

Instantly disconnecting from foreign landline number

I've been trying to call a phone number in Poland from my EE mobile ( samsung 24 plus ) but it instantly disconnects each time. My girlfriend, also on EE ( Huawei p20 lite ), has the same issue but when she calls from her work mobile, with Vodafone, ...

Ee blocking WiFi calling

So I usually use WiFi calling because of poor signal at home however recently the phone has been cut off because of a dispute that ee still need to respond about and since then whenever I make a call with WiFi calling it just diverts to the ee paymen...

Blocked caller still leaving voicemails

A 020 number has been calling me and leaving voicemails, I blocked the number however they are still able to leave voicemails. I’ve sent a text to say they have the wrong number but it’s possible this isn’t a mobile user. Please help

Skelton by • Investigator
  • 8379 Views
  • 13 replies
  • 1 Helpful

Why can't I get 5G?

I'm a Pay as You Go customer. Have been for years.  I am only receiving 4G but there is 5G in Ilkley where I live.  I'm paying £30 per month but no 5G..Why anyone.It's a pity that EE customer service is none existent results in massive frustration.

Kwarior by • Investigator
  • 860 Views
  • 7 replies
  • 1 Helpful

Resolved! Isle of Man

I am travelling to the Isle of Man in June and wondered if my phone would work there, and if so, will there be additional charges?Thanks

Crgmac by • Visitor
  • 5720 Views
  • 4 replies
  • 8 Helpful
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