Mobile Services

Re: Roaming tariffs, Ukraine

Hello, I’m a bit confused, yesterday I’ve received message that calls and data in free in Ukraine and today morning got none , everything is blocked and I can’t call or text anyone except using wi-fi. Can you clarify this please ?many thanks

Resolved! reactivate my number

Now I'm abroad, my number seems to have been closed, and I can't receive any text messages and make calls. I tried to top up 5 pounds, but it didn't work. I only have this one UK phone number, so I can't contact customer service by phone. I think I h...

Resolved! I can recieve texts and send texts but no incoming or outgoing calls

Hi Sandra did you manage to get it sorted as I am having the same trouble I can recieve texts and send texts but no incoming or outgoing calls

No security code coming thro on phone.

I have been trying to make a payment from my bank. They are sending the OTP security code but for the past 2 days I am not receiving it on my mobile. Hence, I cannot make the payment. My mobile was updated over the weekend by you, would this cause th...

Resolved! Voicemail notification but no message

I have a voicemail notification but no message. I have tried all suggestions but this notification will not go away. I have a new phone from EE, yet the notification still appears. Nothing is working. Please help!!

Resolved! Genuine or scam call?

Hi there, I received a call today from this number 01942901392.It flashed up as EE on my phone but I wanted to check this genuinely was an EE outbound number?Thanks,Kate

Resolved! Can't send an SMS

Hi,I'm having a problem trying to send a reply SMS from the hospital about an appointment.It won't send. My RCS is working fine, but SMS doesn't seem to be sending. I can't reply to the hospital with RCS as they don't support that on their end.IIs ...

Voicemail is set to off, but still get VM messages.

I've had my voicemail switched off for over a decade. According to my account settings it is still switched off. However, over the last month or so I occasionally receive an incoming call, my phone doesn't ring or vibrate, so no indication of an inco...

Unlock Voicemail

I'm trying to unlock my voicemail. The automated voice says "Please call customer services to get it unlocked"I call 150 - go around in a circle, get a text message with options to turn OFF/ON voicemailThis page doesn't have any available contact opt...

Resolved! voicemail

I keep receiving voicemails from EE, asking me to record a message for my voicemail. I don't want to leave a message, but can't clear the repeated notifications until I listen to the message then it just comes up again, How do I stop it ?

Mobile Services

Forum Posts