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A new voicemail problem

Neilbytheriver
Visitor

Hi hope someone can help.  People have left me voice mails.  I have also left myself a test voice mail.  The icon on my iPhone says I have 5 messages, and the most recent one even appears as a written message on my notification screen.  BUT when I call EE voicemail it says “you have no messages” .  I know I have messages, I’ve even called myself from another phone and left a message.  Where are they?  

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Are you using iOS visual voicemail or EE's standard network voicemail?

Your reference to the 5-message icon suggests to me, visual voicemail. When were you last able to retrieve messages?