Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3696 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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  • 0 replies
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Understanding 5G coverage vs speed

Hi friends, I am trying to get some clearer understanding in the area of mobile networks and their coverage. In the past year I have tried and switched between EE, O2, Three, SMARTY, Vodafone, VOXI and currently on EE again. Whilst my experiences hav...

Mobile data slow in BD19

For the past 4 days mobile data has been horrific, literally taking 30 seconds to open a straight forward web page. Did a speed test this morning: 0.58Mbps download speed & 0.57Mbps upload speed!Poor, poor, poor! EE stating no known issues, absolute ...

Poor signal

Hi, struggling to get more than 1 bar, I have 2 contract phones with you, m, my wife and two girls and all phones are struggling for a signal all the time, we choose EE as you were always the most reliable but not anymore, will we ever see an improve...

IHTS1982 by Investigator
  • 484 Views
  • 7 replies
  • 5 Helpful

Mast Installation Application

Hi allI've recently moved to ar rural area in low spot between two hills where there is zero mobile signal or data (any network). I can luckily still get calls with WiFi calling but if the power goes out (frequent in winter!)  that's all lines of com...

Danstan7 by Investigator
  • 791 Views
  • 7 replies
  • 0 Helpful

No signal

Having been with EE for years the signal where I live has become unreliable and much of the time is non existent. I've tried to report this but EE demands that I name my mobile device. When I input the make and model it is not recognised by EE becaus...