Poor signal

[IHTS1982]

Hi, struggling to get more than 1 bar, I have 2 contract phones with you, m, my wife and two girls and all phones are struggling for a signal all the time, we choose EE as you were always the most reliable but not anymore, will we ever see an improvement.

[IHTS1982]

Hi, struggling to get more than 1 bar, I have 4 contract phones with you, me, my wife and two girls and all phones are struggling for a signal all the time, we choose EE as you were always the most reliable but not anymore, will we ever see an improvement.

[Schockwave]

Hello @IHTS1982 ,

Welcome to the community,

Is this just in your home or is this outside as well?

Have you checked here:

https://coverage.ee.co.uk/coverage/ee

You can also register to be kept up to date.

[Schockwave]

@IHTS1982 , no need to start another thread, I have replied to your other one. 

[bristolian]

Is this a recent problem?

You've mentioned coverage degradation "all the time" which suggests this is happening in multiple locations or just specific ones?

[IHTS1982]

I've checked the coverage checker, no issues but signal.is so poor just now.

[IHTS1982]

Signal is poor all the time, my wife was in Glasgow yesterday and the signal was that bad she couldn't hear anything when people called her.

[bristolian]

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@IHTS1982 wrote:

Signal is poor all the time, my wife was in Glasgow yesterday and the signal was that bad she couldn't hear anything when people called her.

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Glasgow is a large city with good and bad coverage areas, however if signal is poor "all the time", I would suspect a device problem.

The next thing is to compare your service with that of friends or relatives also on EE.