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WiFi calling suddenly stopped working

Doug72
Explorer

Hello

Done all the diagnostics I can find. Restarted phone and router. Toggled WiFi calling, WiFi assist, flight mode off and on. Wife’s iphone works fine and can do WiFi calling. Mine can use WiFi but can’t do WiFi calling. Also tried neighbours WiFi. No joy. I’m using an iPhone 15 pro max and BT broadband. No signal where I live so can’t dial 150… Help please. Any advice welcome. 

3 REPLIES 3
Doug72
Explorer

And iPhone software also up to date. 

bristolian
EE Community Star
EE Community Star

If others can use WiFi-calling on your router, there's your router proven OK.

If your phone isn't working on multiple routers, it points to a device issue. I'm not familiar with Apple, so am not qualified to make any specific suggestions.

Ali_A
EE Community Support Team

Hi @Doug72 

Please call Customer Service from an alternative phone, where a technical guide will be able to reset your WiFi Calling service for you. 

Ali