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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4623 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4140 Views
  • 0 replies
  • 5 Helpful

Re: 4G Data Speeds Slowed

Same issue here.      Im thinking it was a EE network decision designed to spur hardware sales?!??      4G worked just fine on my iPhone 11 until about one month ago.    Now it’s effectively unusable.     Tech at EE said “well here’s your problem, ma...

Bigmo2 by Explorer
  • 431 Views
  • 2 replies
  • 0 Helpful

Re: What justification for a 3.9% increase?

Are you saying that some of our price increases are going towards others that can’t afford their bills? Customer service has always been great with EE, could never knock it but it seems like my signal has got worse over the past couple of years. Even...

Resolved! EE 5G NR SA (Stand Alone) Sites

I see EE are now running some 5G Stand Alone Sites in London, Bristol and Cardiff, anyone have any news or updates on this? are these closed Trial Sites or are they the First Sites to actually be used as part of the 5G Network Roll Out in NR Stand Al...

EssexBoyEE by Ace Contributor
  • 7733 Views
  • 19 replies
  • 3 Helpful

Deteriorating data speeds

Since around the start of December the mobile data speeds have fallen off the cliff. I used to get consistent +100 Mbps wherever I was travelling in London (EC2 and SW London). But now I literally struggle to load simple Google search results, speeds...

TahirT by Visitor
  • 482 Views
  • 2 replies
  • 0 Helpful

Phone calls cutting off

Been with EE for two years now and I’ve never had any problems until recently where every phone call I’ve made has hung up randomly every 10-15 minutes.My Wifi Calling is off it happens everywhere and I’m using a IPhone 13 is there a fix to this, I’v...

Sianay by Investigator
  • 624 Views
  • 5 replies
  • 0 Helpful

No Service

Please help! my phone was lost and I got a replacement sim. I have spoken to EE who say the sim is active, but I have no service and I am unable to add my number to receive iMessages or calls etc. I have tried removing the sim, updating the phone, ai...

Dilys123 by Investigator
  • 568 Views
  • 11 replies
  • 1 Helpful

Internet access

I keep getting a message saying no Internet access whenever I'm out. Never been a problem till recently. Use a few parking apps and each time I go to use one I'm given this message. What can I do?