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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5933 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7037 Views
  • 0 replies
  • 6 Helpful

Resolved! No service - expected fix extended

I’ve had issues with signal for over a week now. When checking it says that there is issue and that it is expected to be fix in “x” amount of hours. Then as that time comes up I check again and it is extended. The only option it gives is to call but ...

higgi23 by Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Re: Is it just me or is ee phone signal poor

Awful service since around two weeks before Xmas here also.. Literally NO service!? New Sim same issue in the same areas so it isn't my phone like EE have tried to say... I have been a Sim user with EE for 10 years and no issues until recently. Frust...

Philw75 by Explorer
  • 903 Views
  • 2 replies
  • 1 Helpful

Emergency Calls only.

When at work, my colleagues and I are not able to use our phones. Are EE working on  the masts? Is anyone else dealing with this?EE  have not notified us of any issues Any advice please...

BCFCKRO by Visitor
  • 339 Views
  • 1 replies
  • 0 Helpful

No network

Currently have no signal at all, I cannot call EE as I have no network and the online and the service status page is also not working. I am south west Scotland. Is there no online chat option or other ways to contact if there is no network and online...

Why is my 5g behaviour like dial up .?

please help EE…just moved into a new place and on mobile internet and have to rely on my iPad for internet connection and it’s so so poor despite showing almost 4 bars… my boss ordered a mobile dongle thing that we had to send back cos even that didn...

Avrilmae by Visitor
  • 370 Views
  • 2 replies
  • 1 Helpful

Re: Cannot receive calls at all

I have exacly the same problem.  I can't receive any phone call from anyone. I tried multiple things like restating my phone, taking the sim out, putting it to a different phone, and checking the network setting. Nothing help. It's been a month. I ha...

Re: No network

Same issue since yesterday evening. Was working again for a period this morning before going back down again. I'm in Motherwell, near Glasgow. 

Jon83 by Investigator
  • 597 Views
  • 10 replies
  • 1 Helpful

Re: Poor Signal Strength NG22

Thank you Christopher, Signal strength checkers on websites always showgood services most of the time, varying usually only when the networkoperators have become aware of a problem and are trying to fix it. In agiven area, local factors that might cr...

Re: Poor Signal Strength NG22

I have the same problem. I've been with EE for years but the signal strength has only just become an issue. I'm glad to hear that, at least I'm not the only one. No help available from EE, just a promise of a text that never comes.