15-11-2023 12:56 AM
I uograded my iPhone to iPhone 15 pro and went eSIM. Then I noticed that visual voicemail did not work as no messages. Have spoken to 150 3 times now had network reset, VMware and visual on and off. Also when call 1 or 222 I get cannot connect at this time. If I call my voicemail from another phone or landline and enter my mobile number I get cannot connect you at this time. Thus has been going on for over a month now and I still cannot get any of my answer phone messages. If I turn visual off my old voic messages appear on screen in iPhone phone app but disappeared when turn on. Very strange! I have rebooted iPhone as stated by re also and still no resolution. Escalated to level 2 and don’t hear any more. Apparently a complaint has been put in also which also not heard about. I have no way to get voicemails what so ever
15-11-2023 08:34 AM
Hi @Carlsberg
Welcome to the community.
It sounds like you have followed the correct process in speaking to our technical support team who escalated to level 2.
Have you tried texting IPHONE VISUAL to 150? Can you listen to voicemails when you dial the voicemail long number: 07953 222 222?
Chris
15-11-2023 11:47 AM
15-11-2023 02:09 PM
It sounds like this could be a more technical issue specific to your account that we can help you with in the community, @Carlsberg
I recommend speaking with the technical support team again to see if there's an update on the ticket that was raised.
Chris
29-01-2024 04:04 PM
Hi, I have the same problem so I was interested to see if this has since been resolved since you posted?
29-01-2024 04:31 PM
29-01-2024 04:47 PM
Thank you for the prompt reply. Yes I also have 15 pro and eSim.
Personally I think it's an eSim problem since I moved to this in October last year also.
I spoken again to tech support but it's so strange that no one knows what the issue is here.
Very frustrating not having access to a voicemail!
29-01-2024 05:01 PM
29-01-2024 05:18 PM
Looking into this more maybe it's not specific to eSim but rather EE, just as you mentioned.
Apparently EE have escalated it and will call back tomorrow but I am not expecting a positive response due to the number of people with the same problem and no solution.
I cannot say I have had any other issues as you mentioned above but then I may have not noticed. . . .
Good luck with the call! I shall also update further once I hear back from them.
29-01-2024 05:27 PM