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No service on mobile phone since moving to EE

AliMaC3
Visitor

‎31-01-2024 02:43 PM

Since i moved to EE, I have had no mobile service and cannot make calls or receive messages with PIN numbers for example. I cannot phone EE because the call fails and I am getting nowhere using the app. Any advice greatly received.

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎31-01-2024 03:52 PM

If you have no network coverage, then that will cause issues with calls, texts & mobile data.

When did you first connect to EE? Are you in an area of predicted network coverage, via "check" on https://coverage.ee.co.uk/coverage/ee ?