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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3320 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2674 Views
  • 0 replies
  • 5 Helpful

Re: Network Issues

I have an issue coming back when I check my postcode, BT39 9AJ. When is this likely to be resolved as currently I can't use the internet or make calls without having problems. It has been 2 days now

Resolved! Coverage Map Clownage Sony Xperia XZ1.

Anyone know why the coverage map is so crazy? The reason I ask is that when searching locations with the XZ1 as a device, it ALWAYS says, "You won't get 2/3/4/5G coverage on your Sony Xperia XZ1". It doesn't matter that the map might show full covera...

Sim in old phone - no network

Hi allMy phone recently had a screen issue which im due to get repaired, so i've put my sim in my old phone (was on EE was just an upgrade) and i just cant get the network to work. It has the sim, and an esim, and its just not registering, so i cant ...

Tommyjw by Investigator
  • 381 Views
  • 2 replies
  • 0 Helpful

Signal

Hi can please help me as I haven't had signal for the past month and I have paid my bill and I can't make calls or Receive calls aswell I have e taken the sim out and put it back in plus I have done Airplane mode turning it off then back on and still...

Emma424 by Investigator
  • 288 Views
  • 3 replies
  • 1 Helpful

Choosing preferred network type / disabling 5G

It is a fairly well-known fact that, unlike other networks, EE restricts the ability to choose one's preferred network type. E.g., on an average Android device, navigating to Settings -> Network -> Mobile network -> Preferred network type, presents a...

argymeg1 by Investigator
  • 9423 Views
  • 6 replies
  • 3 Helpful

Rossendale, Lumb and Water coverage

I would like to know what the intention is to improve the Whitewell mast availability?There has been significant issues with bandwitch since December. Today the signal has also now dropped which I believed is currently being investigated. It seems ir...