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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 899 Views
  • 0 replies
  • 5 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 496 Views
  • 0 replies
  • 5 Helpful

Not registered on network since new year’s day

I’ve had problems with my phone since New Year’s Day. I’m regularly getting a ‘not registered on network’ message when I try to make calls, send texts, or pick up voicemails. I can’t ring support at the moment because I’m getting this message.I’ve tr...

JaneW81 by Investigator
  • 767 Views
  • 4 replies
  • 0 Helpful

Peacehaven, East Sussex total network failure

Peacehaven has been without mobile data since Christmas.  Most can't even get a call to work making it impossible to report. Since this would have normally been the busiest days of the year, are EE going toA: fix the issue ASAPB: credit every user wi...

GDAVIES1 by Explorer
  • 396 Views
  • 4 replies
  • 0 Helpful

Really Poor Signal and Failed calls

Ive been with EE for as long as I can remember, and generally speaking I’ve always been very happy. However over the last 12 to 18 Months, the signal in the SN11 area has been really bad, sometimes taking a dozen attempts to make a call. The signal j...

Jay0232 by Visitor
  • 345 Views
  • 1 replies
  • 1 Helpful

Range warnings

Whenever my phone goes out of range or comes bank in I get a pestilentail warning beep!! This can happen 10 times in a 4mile drive!! How do I turn this off?

kjee by Investigator
  • 492 Views
  • 11 replies
  • 0 Helpful

Wifi Calling - home 'cell'

Hi AllBack in the day you used to be able to get a signal booster/transmitter that plugged into your router and your phone would connect to it as an extension of the mobile signal (if you have poor/zero reception in your house). Now it appears as tho...

CardUK by Visitor
  • 943 Views
  • 3 replies
  • 3 Helpful

Re: No indoor signal Leeds city centre

Me!!!! Complained to EE it’s like it’s not an issue to them…… which postcode…..err AROUND LEEDS GENERALLY, I work in and all around Leeds for 30 years been on EE for 15 years approx and Last 6 months it’s beyond dross, worked in Britannia street coul...

Call Quality ( receiver ) is poor & intermittent

Own a Redmi Note 12 pro plus : new EE sim ( previously Plusnet ). Several people that I have phoned recently stated that my line was very poor ( could hardly hear me, very broken & distorted ) although I could hear them perfectly well. Note: coverage...

Ju661 by Explorer
  • 386 Views
  • 2 replies
  • 0 Helpful

Re Problems with 5G in hull

Does anyone have any problems around the HU5 area for using their phone without Wi-Fi? I never receive 5G when in my own home, this website states I have good service but can barely load the help page or literally any other internet page or apps. Whe...

LeannR1 by Visitor
  • 405 Views
  • 1 replies
  • 1 Helpful