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Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2554 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1659 Views
  • 0 replies
  • 5 Helpful

No service

Had no mobile network service for around a week now, it was following the latter of the two storms that have gone through the UK so I put it down to storm damage and assumed service would soon be resumed.Still nothing. Can anyone from EE confirm if t...

Call does not shoes on screen

If someone calls me most of time my mobile is not showing on screen its only ringing and when I use to watch a video it makes a problem in video it takes 0ne or 2 seconds back and play in middle?

Complaint

Hi my booster box is terrible it’s the expensive bundle nearly £80 each month it’s useless can’t get signal in bedrooms and living room I am really  upset about this as kids can’t do much when they can’t get signals also I was informed the super five...

Ann4787 by Explorer
  • 349 Views
  • 4 replies
  • 0 Helpful

Poor call quality on Galaxy S23

Please help!I just got a shiny new galaxy s23, direct from Samsung as opposed to from EE, and the call quality is appalling. On all my previous phones it would say 'HD calling' and be as clear as if the person was in the room with me. Now the sound i...

EAB25 by Established Contributor
  • 2028 Views
  • 8 replies
  • 3 Helpful

Service status

I have had zero data in my area for the best part of a week!! The Service status checker comfirms there are issues that should be fixed within 16 hours, the trouble is this message has been up with the same timescales all week. It isn't good enough!!...

Jonnymg00 by Investigator
  • 535 Views
  • 2 replies
  • 0 Helpful

No network service

I have had no network service on my phone for almost 5 days I have put my SIM into another EE phone and same thing on that one I can use WiFi but that's it I went into the ee shop in town and they sent me a new SIM that one still isn't working I can'...