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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5269 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5436 Views
  • 0 replies
  • 5 Helpful

Resolved! My phone will not work with 4g

My Samsung J5 can only use 3g and has recently been unable to receive text messages. I guess that's due to the 3g switchoff by EE. The notice in the top left corner is "No service". Do I have any options for connecting with 3g or will I need a new ph...

Zirana by Visitor
  • 554 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Partner MVNO VOLTE - WiFI Calling plans

Hi Team EE.I have a quick query, with the pending 3G switch off and some of your MVNO's using the 3G network for calls, what is the plan to enable these operators to use VOLTE to prevent issues of uses on these networks from being disconnected when t...

Slow Internet on mobile

Hi, my mobile internet and home wifi just isn’t working on my phone when at home in Worcester Park. As soon as I’m out of Worcester park it works fine so it can’t be my phone. The weird thing is that my partners phone internet is working fine but he ...

KHaake by Visitor
  • 690 Views
  • 1 replies
  • 1 Helpful

calling

does any 1 have trouble calling out mine keeps saying couldn't make call Try again later I have to keep resetting my phone so I can ring out 

Hmws by Visitor
  • 549 Views
  • 1 replies
  • 0 Helpful

Re: Struggling coverage

I noticed a distinct drop off in my 5G download spweed, from over 200 down to 12. By using local knowledge and talking it through with an EE engineer on the phone, we decided that, here in Penzance, the extensive scaffolding that has gone up around t...

jaykay2PT by Investigator
  • 854 Views
  • 10 replies
  • 1 Helpful

Network issue

My Network shows full, but is not accessible, I need to re connect my device to WIFI. Poor connection , very disappointed 

Nut83 by Visitor
  • 316 Views
  • 2 replies
  • 0 Helpful

EE masts

hi all is there anywhere I can see the nearest EE mast to me? o2 have there’s showing on the map. I wondered if EE did the same anywhere. 

scallydeejay by Established Contributor
  • 527 Views
  • 2 replies
  • 0 Helpful