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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 488 Views
  • 0 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 448 Views
  • 0 replies
  • 5 Helpful

Can't make a phone call

I can't make outgoing phonecalls without restarting my phone or going into airplane mode.I still have data/network connection to receive calls, send texts etc. It is only outgoing calls affected.I am in the UK, pay monthly and I haven't made any chan...

Poor signal

Hi,I have a free sim in order to check the signal where I work. The online checker said I should get full signal indoors and out. However, as I suspected, this doesn't appear to be the case and I only get one bar at best. I have done the usual. Turne...

RimEsy by Explorer
  • 429 Views
  • 4 replies
  • 1 Helpful

Hopeless connection to 5g with both eSIMS

Where I live I have hopeless connection to the EE network 5g. The coverage checker is completely inaccurate. Even with WiFi calling enabled I have 1 bar of 5 and sometimes no connection at all. i am considering switching to a different service provid...

Jonath62 by Investigator
  • 538 Views
  • 5 replies
  • 2 Helpful

Mobile data and messaging not working

Hi. My mobile data isn't working, hasn't for days. Same as messaging. Any ideas why?  Seen multiple posts with similar issues. Currently got an S23FE, didn't ever have any issues like this with my S21.  The SMSC is set correctly to [edited]  though ...

Tarskavaig Mast needs APN Reset

Since the beginning of November 2023 the Tarskavaig mast on the Isle of Skye has been misconfigured. IPv4 is no longer working. This means that my 4G Router cannot connect using the default EE APN. I have tried calling EE customer support to no avail...

Not registered on network since new year’s day

I’ve had problems with my phone since New Year’s Day. I’m regularly getting a ‘not registered on network’ message when I try to make calls, send texts, or pick up voicemails. I can’t ring support at the moment because I’m getting this message.I’ve tr...

JaneW81 by Investigator
  • 765 Views
  • 4 replies
  • 0 Helpful

Peacehaven, East Sussex total network failure

Peacehaven has been without mobile data since Christmas.  Most can't even get a call to work making it impossible to report. Since this would have normally been the busiest days of the year, are EE going toA: fix the issue ASAPB: credit every user wi...

GDAVIES1 by Explorer
  • 396 Views
  • 4 replies
  • 0 Helpful

Really Poor Signal and Failed calls

Ive been with EE for as long as I can remember, and generally speaking I’ve always been very happy. However over the last 12 to 18 Months, the signal in the SN11 area has been really bad, sometimes taking a dozen attempts to make a call. The signal j...

Jay0232 by Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

Range warnings

Whenever my phone goes out of range or comes bank in I get a pestilentail warning beep!! This can happen 10 times in a 4mile drive!! How do I turn this off?

kjee by Investigator
  • 491 Views
  • 11 replies
  • 0 Helpful