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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4963 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4764 Views
  • 0 replies
  • 5 Helpful

5G Issues - Suffolk

I’m on an unlimited plan with the latest iPhone 15 Pro Max and for the last 3 weeks I have noticed a considerable drop in 5G performance, now only able to get around 6mbps and I’m not the only one, what is going on? I can’t seem to find any reports o...

JoshHart by Visitor
  • 418 Views
  • 4 replies
  • 1 Helpful

No signal or data

High guys I live in Fraserburgh, Aberdeenshire and I have been getting no signal for days wandering if there's any thing happening with EE?. I have tried to contact EE but because I have no signal all I am getting the online coverage checker witch is...

Webstert by Visitor
  • 312 Views
  • 1 replies
  • 0 Helpful

Zscaler

I have a TP-Link router with an EE sim. My work laptop has recently had Zscaler installed. The speed on the laptop has decreased dramatically. IT tell me the speed with zscaler is not relative yet I can get between 40-100mbps on other devices connect...

DE61CHE by Visitor
  • 366 Views
  • 1 replies
  • 0 Helpful

At my room no service problem

Im lives in E14 9WRMY PROBLEM is. No service issues im using ee 5 mobile devices. But. All devices at the same time no service.  When i go outside the room.  Like 20 seconds distance then i get the signal.     Even someone time. Working fine in my ro...

Kamallnd by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

Signal issue in TF1 1AA area

Hello,There is an issue with the mast in the TF1 1AA area, I have checked the coverage checker and when I click ‘Find out more’ it says there has been an issue and to contact EE for more info’would you please be able to check for me when the issue re...

Internet failing

Hello,I wonder if someone can help me. I have been having some problems with my data since 7 months now. My whatsapp doesnt send videos,photos or audios without wifi. Also some platforms like Instagram or Tiktok doesnt work properly. Does anyone had ...

Javierr by Visitor
  • 343 Views
  • 2 replies
  • 2 Helpful

Upload speed really low on Max Unlimited plan

Hi there,I'm on the Max Unlimited plan, and when I run a speed test on the phone (Ookla), it says that I am getting say 100 mbps download speed and 30 mbps upload speed, however, at that precise moment, I am actually only getting about 0.8meg upload ...

mattyp987 by Investigator
  • 4330 Views
  • 10 replies
  • 3 Helpful