Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13007 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26377 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 553511 Views
  • 0 replies
  • 12 Helpful

My calls keep cutting off

Omg! The struggles I have been having to have no reptilian which cuts my calls esp if I have been in a long call queue I have had people call me and not get through is anyone else getting this?

Emdad761 by Visitor
  • 311 Views
  • 1 replies
  • 1 Helpful

Resolved! My biĺl

How can you pay your bill when you can't even get on the app total disgrace 

This app!!!!🤔

So..... is it just ME?.But every time I wanna log into this app its  shut down on maintenance!?!?! And this "maintenance" lasts for days even weeks at some points... I have 3 devices under 1 contract so when I want to transfer data over to my other c...

Farse

I’m travelling abroad today and have no way of accessing my account to change my perks. I pay EE a lot for my contract which I can barely use due to signal and 4/5g issues but now I can’t even access my own account to make use of the service I’m payi...

Resolved! About EE app

The ee app is not working properly has I can't check my bill and how much I owe.

Removing a device from my account

Hiwhen I log into my ee account I can see my ex husbands phone. I have already contacted customer services to have this removed as I don’t have access to take it off. How can this be removed?