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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8137 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22166 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 466947 Views
  • 0 replies
  • 12 Helpful

Waste of money

You raise your prices and yet i can get onto my EE, so slow. Cant wait till contract ends so i cam go to another network that give their customers more.

MugByEE by Visitor
  • 262 Views
  • 1 replies
  • 0 Helpful

ee app

Can anyone from ee tell me whats going on their app hasn't worked for atleast 3 weeks and someone from ee said they would call me back regarding another issue 2 weeks later im still waiting for his call

Cubby67 by Investigator
  • 333 Views
  • 1 replies
  • 0 Helpful

Resolved! Import a sim into my list of accounts

We have a sim on Contract PAYG which a colleague is paying for on his credit card.  Can I import / add the account to main accounts that we use to manage our other Contract PAYG sims?  When I try and add the number to the account the response is "thi...

jjw-ryan by Explorer
  • 382 Views
  • 4 replies
  • 6 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 466947 Views
  • 0 replies
  • 12 Helpful

Why is the app so pathetically weak?

I have been with EE for a long time now, I haven't got signal in my own home for nearly two years, I put up with this because I liked EE but their customer support is so pathetically bad I'm going to have to cancel my contract instead of upgrading. S...

ash-m by Investigator
  • 664 Views
  • 5 replies
  • 3 Helpful