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Can't link my phone

TimPP
Visitor

‎20-02-2024 09:13 AM

I must have linked my phone a long time ago when I used a different e mail address and the e mail service no longer exists. I now use a different e mail but when I try to link the phone it says I have already linked to this defunct e mail and I must log in using that. I cannot do this and there seems no way to change the defunct e mail to my new one. Any answers?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎20-02-2024 09:21 AM

Hi @TimPP 

Give CS a call on 150 and ask them to delete your old profile. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎20-02-2024 02:57 PM

Login to your online EE a/c with your old email addy & in your Profile you may Edit your "Login Username/email addy" to your new one. Logout & then login again with your new email addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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