Can't link my phone

TimPP · ‎20-02-2024

I must have linked my phone a long time ago when I used a different e mail address and the e mail service no longer exists. I now use a different e mail but when I try to link the phone it says I have already linked to this defunct e mail and I must log in using that. I cannot do this and there seems no way to change the defunct e mail to my new one. Any answers?

Northerner · ‎20-02-2024

Hi @TimPP

Give CS a call on 150 and ask them to delete your old profile.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎20-02-2024

Login to your online EE a/c with your old email addy & in your Profile you may Edit your "Login Username/email addy" to your new one. Logout & then login again with your new email addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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