The EE app

[Frustrating11]

This App had to be the worst / useless app out there . You just can’t get any useful information . That’s my experience . For example finding out your data usage is impossible 

[Leanne_T]

Hi @Frustrating11 

Thanks for coming here. 

Can you view the data usage within Plans and Subscriptions? 

If not, can you log into your My EE through a web browser, does the data allowance show? 

Leanne.

[Frustrating11]

How do you find out what your data usage is on this app ?

[EssexBoyEE]

Login to the App (Make sure you have the latest Version), from the Home Screen select a Device / Mobile Number from your Account (it will only a single Device / Number if you only have 1 Mobile Number on the Account), then scroll down to Control Centre Screen, where it will give your Data Allowance, click "View full usage" for more options. (See Pic 1)

Alternatively you can view you Data Allowances without using the App, simply go to http://add-on.ee.co.uk/status on your Browser, you can also add this as a Short Cut to your Home Screen on your Device (See Pic 2)

[Frustrating11]

This has to be the worst APP ever  !! No ifs or buts , totally useless. Always logging in , just to find there’s a problem .. At least they got that correct , the problem is it’s NOT user friendly . 
It’s laughable , if it wasn’t true .. 

[Northerner]

Hi @Frustrating11 

This is your third post on the subject.

Most people don't have any issues. What device do you have. 

Thanks 

[Chris_B]

@Frustrating11   Can you access your online account?   If you can not also access that you need to call customer services and request an account reset.      If you can access your online account try clearing the device cache and uninstall and reinstall the app.   

[Zohaib007]

I am writing to request the cancellation of my recent order with the following details

Order number:- ***********

thank you

[mod edit: personal details removed from the forum]

[Zohaib007]

Dear EE Customer Services,

I hope this email finds you well. I am writing to request the cancellation of my recent order with the following details:

- Order Number: ************

- Order Date: 17 Feb 2024

I kindly request your assistance in processing the cancellation as soon as possible.

Thank you for your prompt attention to this matter.

Looking forward to your confirmation of the cancellation.

Sincerely,

Zohaib **********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Leanne_T]

Hi @Zohaib007 

Thanks for coming to the community. 

If you would like to cancel an order please call us on either 150 from an EE phone, or 0800 956 6000 from any other phone. 

Thanks 🙂

Leanne.