My bills and payments won't load

[Thescore02]

Since a new update my bills and payments won't load and the my EE app had another update and still don't work and I can't link my EE Broadband. I uninstalled  the app and reinstalled and cleared cache it still doesn't work. 

[Katie_B]

Good morning @Thescore02. 

Welcome to the community. 

If you try log in to your My EE online are you able to access your account?

What version of the app do you currently have?

Katie

[Thescore02]

Hi yes I can access my account and I got the new version of the App only thing I can't access is the bills and payments on the app which won't load.

[James_B]

What happens when you try to download your bills @Thescore02?

James

[Thescore02]

I can't because it won't load.

[James_B]

What happens when you select the bills and payments tab @Thescore02?

Do you see an error message?

Does the same happen if you log in to My EE online?

James

[Thescore02]

When I go online it glitches and takes time loading. When I go on my ee app and I go on bills and payments It won't load at all.

[James_B]

Does it load eventually online @Thescore02?

Which phone and app version are you using?

James

[Thescore02]

Yeah eventually but why isn't it loading on the App I thought the app is there to make things easier and I'm using a Google pixel 7 pro and I'm using a new version of the App.

[James_B]

Thanks for confirming @Thescore02, that means My EE is linking with your account successfully.

If you tap the profile icon at the top right of the app, what is the version number?

James