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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1669 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16822 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 213578 Views
  • 0 replies
  • 10 Helpful

App not working

Why has the app stopped working  It's been a week now the message keeps popping up we are working on the app. It's doesn't take that long to upgrade app, change app , modify app. Come on EE get your act together

Resolved! My EE

The app is saying I’m not the account holder, I’ve always been the account holder from the start when I opened the account 

Dom58 by Visitor
  • 284 Views
  • 1 replies
  • 2 Helpful

Log in

Why can't i log in keeps asking to verify an account but i already have one?

Joan55 by Visitor
  • 268 Views
  • 1 replies
  • 1 Helpful

Make a payment on the ee app

hi Sameone is trying to make a payment tho tho app but they is no make a payment on the they at the moment and the phone bill is due on the 10th November when I on a chat yesterday they said it take up to 24 hours to show on the the app can tell me i...

EE app

Anyone know why the app is down and when it’s going to be back up

RS0907 by Visitor
  • 239 Views
  • 1 replies
  • 0 Helpful