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Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599282 Views
  • 0 replies
  • 12 Helpful

Re: Unable to link sim to my account

Hi, I am having the same problem, I have a prepaid data sim in a TPlink WiFi router and when I try to link the phone number to my account and I enter the passcode, it says having trouble finding my product, can you help?

Rachlh by Investigator
  • 583 Views
  • 1 replies
  • 0 Helpful

Trying to open EE account

Trying to set up new account but when get to move in date, bank date etc message comes up ‘date needs to be after DOB’. But they are won’t let me pass.  Husband tried setting his up and he is getting same.  Can’t phone as our network is down That is ...

Linseyd by Visitor
  • 453 Views
  • 1 replies
  • 0 Helpful

EE App not working

My EE app on my phone isn't working, tried re installing but no joy. Go to website and some features aren't working, can't gift data. Tried installing app on my tablet and doesn't work there either

Has the live chat feature been removed?

I don't have the option to use live chat online or on the app. I'm logged into my account and have tried multiple browsers, turned off ad block etc and still nothing. I have an issue with my sim card and I want to be able to talk to someone using onl...

IMG_1181.png Screenshot 2023-12-06 at 19.14.22.png