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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1558 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16726 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 207872 Views
  • 0 replies
  • 10 Helpful

Latest mobile app update not opening

I have a Haewii phone, I have had no problems with the app until I was asked to update it last week, since then it hasn't worked at all, when I press the icon it just takes me back to my phone home page. I have uninstalled the app, restarted my phone...

Resolved! Family Usage at-a-glance

I’ve had to register in the new app.  I visit once a month to share data between 4 family phones & tablets on my account.  There was a very handy at-a-glance page where we could see who had what data and could then transfer where needed.  The very us...

AGRH by Visitor
  • 2006 Views
  • 4 replies
  • 4 Helpful

Unable to update home address

It seems that EE are having problems allowing users to update their personal details on their website leading to important personal data being incorrectly shared with unauthorised members of the public. Awkward it maybe for EE..a serious failure for ...

Notification on new app

Since the new app download I have a notification but can't find what it's for! It's driving me mad! Anyone got any ideas why it's there?

Girlfly84 by Investigator
  • 1980 Views
  • 37 replies
  • 21 Helpful

Can’t log in to app or account

Hi there, every time I try to log in to my EE app or online account, it says “error, please try later”. I’m a recently new customer, and have never been able to access either method. 

Kris1908 by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful