EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 603518 Views
  • 0 replies
  • 12 Helpful

Account closed

 I was with we over a year ago and left and decided to come back to we with the same account and email and when I have got my phone and downloaded My EE my app is saying account closed and I have rang up and spoke to the the team and they said it sho...

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Resolved! EE Shop not working

Hi, I am unable to access some tabs in EE Shop.Every time I click on for example, accessories tab / mobile tab,  it throws below error."Too many redirects occurred trying to open “https://ee.co.uk/shop/accessories/pay-monthly-gallery”. This might occ...

Bimal88 by Investigator
  • 2209 Views
  • 11 replies
  • 0 Helpful

Login Looping and Going Nowhere

I have 2 EE accounts. I have no problem logging in and viewing my bills, etc, but on the other I enter login name and password and get the following:'We’re working on itWe’re just getting things ready behind the scenes. Please wait a minute then refr...

message us broken ?

does the message us live chat on the EE app ever get past the loading symbols .. been stuck trying to get through for about 45 mins ,.

gavh89 by Visitor
  • 457 Views
  • 1 replies
  • 0 Helpful

EE Website shows 'Blocked'?

Logged into the EE site, tried to select the 'Track my order' but the page just keeps refreshing until it just shows 'Blocked'. After that I lose access from that and other browsers.I am able to log into the site using a VPN, although I avoid the ref...

BadgerH by Investigator
  • 1041 Views
  • 1 replies
  • 0 Helpful