EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 617420 Views
  • 0 replies
  • 14 Helpful

Chat

Where has the live chat went, it was the easiest way to get in contact with ee. This company is a joke.

Why is the EE site SO undeservedly bad?!

Seriously, this website is one of the worst I've ever seen, especially for a company that brags so much about it's awards won, and even more so when almost EVERYTHING says to "do this online" - WE CAN'T!!!!!!I don't think I've ever seen a website tha...

Wilderness2k by • Established Contributor
  • 4330 Views
  • 25 replies
  • 33 Helpful

error

I am receiving a error code as follows00-4b42c1b05d4920f3dadaced19ec7a737-80fa51a22dd31b8b-00when trying to add a card.also how doing delete a old CC on my account

Poor Service, App not Available AGAIN

Yet again we have 100kb/s on mobile broadband. Yet again the app is unavailable, yet again “Sorry” from a board CSR with screaming kids in the background doesn’t cut it. I’m looking at a local company 30Mb/s up, 100Mb/s down Guaranteed! And a network...

Davmacrat by • Contributor
  • 810 Views
  • 5 replies
  • 3 Helpful

Won't Load EE Shop

Hi,I've been trying to access the EE shop for ages now as my contract with my old provider has ended and I want to switch over to EE. I'm trying to find a new phone and plan to buy but every time I try to open up the shop section it keeps showing a "...

EE app and website not working

We took EE for mobile sims and broadband late November 2023. Accessing the app and website has been a disaster from day 1.  Fed up with contacting EE about it. Seems there are known bugs that have been there since prior to our contact.  Now all we ge...

Barney99 by • Investigator
  • 1792 Views
  • 20 replies
  • 0 Helpful

Cannot upgrade due to maintenance online

Was just about to order the s24 ultra and boom the app closes due to maintenance. I'm now going to miss my deadline for claiming the free samsung bus and airtag as the deadline to order to be eligible is midnight tonight 27/02/2024. Not sure I'll upg...

R6nick by • Investigator
  • 514 Views
  • 1 replies
  • 0 Helpful