27-02-2024 12:45 PM
Hello!
I just got an email from EE about upcoming price increases, but it was sent to an old email address I haven't used for a few years.
The email's footer says:
We're sending this email to the address (...) we have registered for you to receive service messages about your EE products and services.
I checked my EE profile page and my email address there is correct. So, how can I update the email address that "service messages" go to?
Thank you!
Solved! See the answer below or view the solution in context.
27-02-2024 01:42 PM
@cariad if it’s correct on your account you will need to call customer services about this.
27-02-2024 01:42 PM
@cariad if it’s correct on your account you will need to call customer services about this.
27-02-2024 02:02 PM
There are 2 email addys in your Profile; Contact email & Login Username email. Are they both up-to-date?
27-02-2024 03:51 PM