How can I change my email address for service messages?

cariad · ‎27-02-2024

Hello!

I just got an email from EE about upcoming price increases, but it was sent to an old email address I haven't used for a few years.

The email's footer says:

We're sending this email to the address (...) we have registered for you to receive service messages about your EE products and services.

I checked my EE profile page and my email address there is correct. So, how can I update the email address that "service messages" go to?

Thank you!

Chris_B · ‎27-02-2024

@cariad if it’s correct on your account you will need to call customer services about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎27-02-2024

@cariad if it’s correct on your account you will need to call customer services about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎27-02-2024

There are 2 email addys in your Profile; Contact email & Login Username email. Are they both up-to-date?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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cariad · ‎27-02-2024

@Chris_B Ta!

@XRaySpeX Yep, my email address is definitely correct in there.