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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13661 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26846 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 559834 Views
  • 0 replies
  • 12 Helpful

Resolved! EE App confusion

My EE App is exhibiting very odd behaviourWhen I start it, it seems to direct me to EE's website where I have to enter my username and password.Then it invites me to set up the PIN for the App.When I have done that I get to the information I need.But...

MartinGM by Established Contributor
  • 597 Views
  • 7 replies
  • 1 Helpful

Resolved! EE App

Downloaded new app now it’s telling me I’m not the account holder. Have upgraded one of my phones as I have several on my contract and pay nearly 500 a month to now have been told I have to wait for my upgrade after getting confirmation that it would...

Axel435 by Visitor
  • 465 Views
  • 4 replies
  • 0 Helpful

Help

Where can I view my data?? This app is very hard to navigate. Don’t like.

App failure

Like others I cannot use either the app or website. The website will not let me log on, there’s just a generic sorry there’s a problem message. I’ve tried three different browsers on three different devices (iOS, Android and Windows operating systems...

GC38 by Explorer
  • 373 Views
  • 2 replies
  • 0 Helpful