Is there an issue with the website

[richyrich6]

I am trying to access my latest bill and up to date minutes used but the website doesnt seem to be working

Please help

[Leanne_T]

Hi @richyrich6 

Thanks for coming here. 

You should be able to access your account details, what happens when you try and view the details? 

Leanne 🙂

[richyrich6]

it just comes up wit the page header and footer with no content , other pages work fine

[Leanne_T]

Thanks @richyrich6 

Can you try clearing cookies and cache and opening in a new web browser? 

Does the EE app show your billing details? 

Leanne 🙂

[richyrich6]

Have done this.. It works on Google , not on edge

[Leanne_T]

Thanks @richyrich6 

Have you cleared cookies and cache and restoring the web browser to the original settings for Edge? 

Leanne.

[richyrich6]

Haha, its working now... Many thanks..

I dont suppose you know if / how I can find my current bill. i want to check some calls made over the last week

[Leanne_T]

Hi @richyrich6 

This would show when your next bill date is within Bills and Payments. 

Do you pay for itemised billing for outgoing calls to show? 

Leanne.

[richyrich6]

i didnt know there was an option for itemised billing...

do i not have any way of seeing itemised bills ? Can i not see calls listed as they are made ?

Sorry sounding a bit thick but thought this info was accesible

Thankyou for helping

[Leanne_T]

Hi @richyrich6 

You would need itemised billing to show outgoing calls and texts, to add this and pay the monthly fee you would need to call us on 150 🙂

Leanne.