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online account

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Ajp1972
Investigator
Investigator

‎28-08-2023 10:00 AM

hi i cant access either my ee app or online account  i cant see bills or upgrade options its telling me technical fault have deleted reinstalled app cleared cache etc nothing helping any ideas on what to do next?

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Schockwave
Community Hero
Community Hero

‎28-08-2023 11:47 AM

@Ajp1972 , I would suggest ringing customer service to get them to reset your account, that should solve the problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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Schockwave
Community Hero
Community Hero

‎28-08-2023 11:47 AM

@Ajp1972 , I would suggest ringing customer service to get them to reset your account, that should solve the problem.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Ggoode
Valued Contributor
Valued Contributor

‎15-02-2024 10:03 AM

Did this ever get solved out of interest? I've been having issues for ages and they can't seem to fix it

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