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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8143 Views
  • 32 replies
  • 10 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22174 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 467163 Views
  • 0 replies
  • 12 Helpful

Urgent Assistance for phone use in Turkey

Why can’t I use phone phone in turkey? I need urgent assistance as can only use when able to get free WiFi and that is only for internet. Cannot get into app to try and call through that as it’s being updated. 

Ant58 by Visitor
  • 338 Views
  • 1 replies
  • 1 Helpful

Resolved! Data

How long is the app going to be down, I need to transfer data 

Benny73 by Visitor
  • 266 Views
  • 1 replies
  • 0 Helpful

When will the EE App be up n running?

I need to urgently check what’s happening with my account details.  Cannot gain access.  Need to KNOW WHY there is no connection at all!!! my wife cannot do her work as her work phone is EE and she is unable to do anything.  

Deogo by Explorer
  • 410 Views
  • 1 replies
  • 1 Helpful

Insurance

Why does ease website never load last night trying to claim on something that I’ve paid 10 years + for, never claimed and guess what your page don’t work  Ee your getting boring sort it out!.. 

Binnie187 by Investigator
  • 280 Views
  • 1 replies
  • 1 Helpful