My app hasn't worked for about 3 months, I've told EE about it so many times it,

[Christopher_G]

Hi @Joesargent 

Welcome to the community.

Have you tried deleting and redownloading it? Are you able to access your account through the EE Online desktop site?
Chris

[Northerner]

Hi @Joesargent 

If you call EE and ask them to delete your online account. Then you can register again and hopefully it should work. 

Thanks 

[Joesargent]

I did all that and still not working 

[Joesargent]

Did that still not working 

[Christopher_G]

Hi @Joesargent 

Are you able to log into the EE Online desktop site? 

Chris

[Collyminer · Accepted solution]

My app also hasn’t worked since I upgraded to a new phone 3 months ago. Went back to EE shop and they couldn’t get it working either. 
Was told it is being worked on and will be working soon. Still waiting. 

[Joesargent]

No, I've tried everything, nothing works 

[Christopher_G]

If you're not able to log into the EE Online desktop site, it's likely to be an issue with your account, @Joesargent 

They best thing you can do is speak to our technical support team so they can find out what's happening.

Chris