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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12171 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25718 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542015 Views
  • 0 replies
  • 12 Helpful

App & Website

Today I cannot look at the app on iPhone or website on both phone & Amazon tablet. Calling 150 is too long a wait & texting AL or BALANCE doesn't bring anything back. I can log in but nothing loads. EDITED- spoke to someone on chat who says the influ...

Patt1 by Skilled Contributor
  • 370 Views
  • 2 replies
  • 1 Helpful

App

I am having issues with the my ee app. I recently upgraded so s23 and done an app update since then it freezes on checking my info. Iv uninstall and reinstalled bit still doing the same

Lmm2184 by Visitor
  • 659 Views
  • 1 replies
  • 0 Helpful

Problems with binding a cell phone number

我从ee商店购买了一张SIM卡,当我尝试将其绑定到家中的ee应用程序中时,它显示了一个问题。 我无法将其绑定到应用程序,但我仍然可以使用流量并接收短信。

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Eize by Visitor
  • 454 Views
  • 2 replies
  • 0 Helpful

EE just needs to improve their customer service

EE just needs to improve their customer service knowledge and response. And also for the app, these loads of improvements. That need to be made. Also, within the app, there is loads of improvement that are need for a smooth. Experiencee And the new 3...

Resolved! Data Gifting

Can I gift data to someone who is not on my account? They are an EE customer. Thanks

Resolved! Ee mobile app

Hiya I've recently got my ee contract and for some reason it won't let me log into the mobile app??? I can logg on using the Internet so my password and everything is right but my app just doesn't do anything when I put my password in any advise??? 

Sim contract

Every time I apply for a monthly SIM it says I already have two accounts I don't have two accounts why it doesn't ee soak this one out

Resolved! Upgrade issues

When trying to upgrade via the website and needs a pin conformation to a register number on your account a the trouble is when phone broken that doesn’t power up you can’t enter pin when you have given delivery address and email no options give on ho...

La62 by Visitor
  • 358 Views
  • 1 replies
  • 1 Helpful