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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12175 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25720 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542127 Views
  • 0 replies
  • 12 Helpful

App failure

Like others I cannot use either the app or website. The website will not let me log on, there’s just a generic sorry there’s a problem message. I’ve tried three different browsers on three different devices (iOS, Android and Windows operating systems...

GC38 by Explorer
  • 361 Views
  • 2 replies
  • 0 Helpful

Why is my App ALWAYS 'being improved 'NOT WORKING?

Everytime I log in there is a message"Your App is being improved The My EE App is currently undergoing some last-minute maintenance to make sure it stays working at its best.Don't worry you can still use iyour data and allowances,and your account wil...

Mcgran15 by Investigator
  • 1052 Views
  • 1 replies
  • 0 Helpful

App

Is there any chance of the App working again before the millennium? This is an absolute joke!