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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9098 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22967 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 488298 Views
  • 0 replies
  • 12 Helpful

Resolved! View my account

How do I view my account please and what I am paying for.  It used to be so straightforward and quick. Now it's changed and taking so long I am getting fed-up and thinking of leaving 

Gliches in app

Does anyone have the same issue as me? Anytime I am logged into the app and press any link relating to basic extras, adding on accessories or even trying to look at EE shop I always get redirected with a message that says 'we're just making some chan...

Amy2539 by Visitor
  • 463 Views
  • 3 replies
  • 0 Helpful

accessing the ee app

I have been with ee for two weeks and so far had no luck in accessing the app to view the account etc.  It keeps closing down.  It shows a profile but nothing else.  I have been to two ee branches and they have no idea what is wrong.  One branch sugg...

woodyowl by Contributor
  • 604 Views
  • 12 replies
  • 0 Helpful