Unable to see any bill details account details after log into EE account

[zakson8256]

Hi

I logged into my EE account but could not see any billing or any of my account details. Could not add a add- on etc. 

It shows an error message saying my request cannot be action and ask me call the customer service number 150. 

[James_B]

Hi @zakson8256,

Welcome to the EE Community.

Are you still seeing this issue this morning?

James

[Nkcee]

Logged into ee to under manage my phone the only thing there is to leave ee. No bill details,  no usage, no plan details, nothing. I have tried on the app and online over several days and after the recent app upgrade and still nothing there. Please help 

[Leanne_T]

Hi @Nkcee

Thanks for coming here. 

Can you view this information if you log into your My EE account online? 

Do you get an error message?

Leanne.

[Pdevlin79]

The app is a load of **bleep**, not user friendly and trying to get through to someone takes around half an hour.  Terrible customer service.

[Nkcee]

Hi Leanne, I cannot see anything online or in the app. There is no error message just an absence of anything on the page except my mobile number, account number and “thinking of leaving t mobile” content 

[Leanne_T]

Hi @Nkcee

Thanks for coming back to me. 

If you give us a call on 150 the team will get this looked into for you. 

Leanne.

[Wiolcia11223344]

People dont have time to spend half day on phone line, Just ee supouse to improve their website and app for customers.