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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12228 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25768 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542953 Views
  • 0 replies
  • 12 Helpful

Ee app

I was a switched from paying and go to contact, when I have payg in app was showing everything about account, payment and bils info, on new update contact app nothing shows, find a difficulty to see any information, only log in datales absolutely awf...

Re42 by Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful

Resolved! Screen time

Is there any way through the re app I can set my child’s phone to switch off at a certain time every night? I know I could do it through the settings on his phone but he can easily switch that off. 

EE app not working - in US - cannot get roaming

Hi,I’ve landed in the US. I am travelling for work. I have tried to buy the roaming pass but the app says it’s undergoing maintenance? I’m stuck. Really stuck. it said ‘we have a problem loading this page’ and now ‘your app is being improved’ please ...

Resolved! Bills

Hi I want to pay my bill but the app is not working can you help me please 

Maria139 by Investigator
  • 413 Views
  • 1 replies
  • 1 Helpful