EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 599223 Views
  • 0 replies
  • 12 Helpful

Unable to gift data in app or website

Both methods of accessing the account to gift data are giving error messages and it’s been like that all day! My son has run out of data and needs his phone! @EE Community Support Team 

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Me2andu by Explorer
  • 442 Views
  • 3 replies
  • 0 Helpful

Scam calls

01296925519 this number just called me claiming to be EE?? A little difficult to understand but asked for my email address. I didn't give this as it didn't feel right.Stay vigilant!  

Upgrade options log in issue

I can log into the website and manage my account no problem but as soon as I try to access the account upgrade pages to upgrade my sim or my phone I get “we’re sorry we are unable to log you in at the moment please try again later” messagestried from...

Mizzy7 by Explorer
  • 612 Views
  • 2 replies
  • 0 Helpful

EE Shop

Whenever I go into the shop on the app or on Web browsers it comes up with an error. This is quite annoying as I've tried it on many Web browsers   

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Inclusive add-on

I'm trying to change my inclusive add-on but I am unable to because of a technical issue. I'm having this problem on both website and the app, is anyone else having this problem?  

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FlashPara by Investigator
  • 417 Views
  • 1 replies
  • 0 Helpful

Link phone account to app

When using the app it shows my broadband account but not our mobile account the myself and my wife have EE. When zi try to link these it says they are already linked to another account. Can you assist please.Thanks Dave

DaveJR by Established Contributor
  • 1853 Views
  • 12 replies
  • 1 Helpful