Welcome to the Community @Lucyex95
The quickest way for you to get this resolved is to call 150 and speak to our Mobile Care team. They have access to your account and will be able to raise a webform with our perk team. Alternatively, I can email them, but this may take longer.
If you would like me to do that, please send me a private message with your mobile number and the email address that you registered originally.
Ali
