end of contract where is LIVE CHAT

[Crecca821]

I'm also looking for Live Chat. It isn't where you have instructed

Can't find it anywhere. It does seem to have disappeared.

[Christopher_G]

Hi @Crecca821 

If you open the EE app, there's a 'help' tab at the bottom. On the next screen, there should be a 'message us'  button.

Are you a pay monthly customer?

Chris

[Crecca821]

I am a pay monthly customer, and have looked exactly where you have instructed. Options are only to call

[Crecca821]

Has anybody managed to find the live chat? Or knows why the function has ben removed?

it is the easiest way for me to contact due to my work hours, but it has gone. 

I am trying to upgrade, i don't have the time for a drawn out phone call, and the social media chat team cannot help me properly.

Its a shame the function seems to have stopped

[Christopher_G]

Hi @Crecca821 

The live chat service is in the EE app, under the 'help' section. Have you tried upgrading through your EE Online account?

Chris