Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9358 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23196 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493102 Views
  • 0 replies
  • 12 Helpful

Having trouble linking your products

Hi everyone  I have just purchased a EE SIM card from Lebanon, Beirut, for international data. I am new to EE So went online to www.ee.co.uk/start    Downloaded app(on my iphone ), to set up new account entered my new sim phone number entered 4 digit...

Surely ee is not designed and made for humans to use.

Never before have I experienced such a confusing and badly designed web site…..if not the whole ee platform.I would like to continue using ee but dread any kind of engagement with its overly complicated ways. Even just moving around the web site is s...

Jimmer72 by Contributor
  • 257 Views
  • 1 replies
  • 0 Helpful

Accessing app

I can not access my EE app as it tells me I haven't linked my mobile to my EE account however I have. When I try and link the device once more it states 'An account holder and main user for this number already exist.'Can anyone help?

GGG30 by Visitor
  • 614 Views
  • 11 replies
  • 0 Helpful

Resolved! EE

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Resolved! Help

I accidentally linked my phone to my husband's account. I tried linking it to my account but can't as it's linked to his. How do I unlink my phone from his account. Thank You