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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 596767 Views
  • 0 replies
  • 12 Helpful

I have just come over to EE

I have come over to EE from a legacy BT mobile account felt like I was “Press ganged” but promised it would all be fine 路‍ I am trying to link my mobile to the app but to no avail it will not send me a code & after several attempts locks me out of tr...

K666SJW by Visitor
  • 412 Views
  • 1 replies
  • 0 Helpful

Re: 5G Sim

I’ve just had this call, but after I had given them a pin I got an email saying that my account password had been changed.. they claimed they were ‘updating my account’ and haven’t had the call for delivery yet. Seems a bit suspicious to me

jly0823 by Explorer
  • 933 Views
  • 2 replies
  • 0 Helpful

App/live chat

HiI started a webchat a couple of times and got messages saying nobody was available and somebody would come back to me. Nobody did. I then found the Web chat option had disappeared on the app so I have now reinstalled the app twice as suggested on h...

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Why can I not sync my mobile and broadband to this EE app tried at least 10 times  

Spe123 by Visitor
  • 347 Views
  • 1 replies
  • 0 Helpful

App not working

Hi  I have set up the re app on my phone properly with my email and a password .Unfortunately when the sales person for re took my details down she left out a letter in it so I can open my app up with my name but it doesn’t recognise any of my packag...