The 'link device' link is broken on your website and app

[JAJABINKIE]

New customers cannot link their devices on your website and app. 

How can a company as big as EE not get this fixed? It's embarrassing. 

When I click on 'Link device'It takes me to this page on the app and the website.

[Debbie_G]

Morning @JAJABINKIE 

Welcome to the community.

I'm sorry to hear that you're having this problem. Could you try completing this on a different device or browser, please?

Debbie 🙂

[XRaySpeX]

What happens when you click the "Link device >" at the top of that page?

[junyizhang]

It can not be solved with different browsers and different device!

[junyizhang]

It comes to a new interface as shown in the figure

[junyizhang]

[XRaySpeX]

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE mobile or SIM.

[junyizhang]

It doesn’t work, because it seems that there is an error with “home”. Plans and subs can not be found..

[Michael_D]

Thanks for trying @junyizhang.

If it is not letting you link the account on different browsers, the best thing I can suggest would be to speak to our technical guides so they can help to get it linked.

You can see how to reach the team on our Contact Us page.

Michael