Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Still can’t find my EE
Hi there, wonder if anyone can shed some light? Trying to upgrade my sim only contract to a flex plan online, however, when going through the process it appears as if it's trying to set me uo with a new line? Pre contract summary won't even load so I...
I'd like to become an EE customer but I can't currently because I've added an item to my basket by mistake and can't remove it. There is nowhere on the basket page to do so. I chose one SIM then changed my mind and chose another, only when I continue...
The new EE app shows the wrong date for when monthly data refreshes. Mine refreshes on the 11th of each month. Instead of saying that it now says data refreshed on the xxth Nov 23 where xx is actually the number of days until 11th of Nov. someone sim...
My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no...
Why "upgrade" tab is not working. Last 5 days I'm trying and it says " something went wrong. Try again"
Since the app updated the data reset date on the front page has been wrong - on mine it currently says it will reset on 4 October, even though it is 23 October. Just making you aware incase nobody had mentioned it!
Hi,Does the Online Chat function ever become available, I need to chat to an agent online, but never seem to be able to see the chat function available?
I am trying to access ee perks to get 20% of my new contract and it won’t let me re-set password as no reset email is sent. I also can register as it recognises my email. Can someone help please
I have a sim only plan for my phone and tablet combined, I recently received a message to advise I am out of contract and eligible for an upgrade, or discount on new package / plan. However I click on the link and log-in, and/or tried log-in via my...
