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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9388 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23218 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 493663 Views
  • 0 replies
  • 12 Helpful

Resolved! EE

We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE

Resolved! Help

I accidentally linked my phone to my husband's account. I tried linking it to my account but can't as it's linked to his. How do I unlink my phone from his account. Thank You

Live chat

Hi, how comes there is no live chat function appearing? I need to speak to someone about my upgrade. Please can I get some help?

Marcdray by Explorer
  • 610 Views
  • 5 replies
  • 0 Helpful

Cant find my profile

I tried to login to MyEE on mobile and web this morning. Signin part is OK, an auth token is issued but the API calls to find my identity are returning a 404 - have you broken something EE? 

JamieV by Explorer
  • 363 Views
  • 7 replies
  • 0 Helpful

**bleep**

What is going on you better not switch me off as I can’t pay my bill because can’t get into the app or the phone number it keeps hanging up on me!!

Kyls by Investigator
  • 288 Views
  • 4 replies
  • 1 Helpful

Link my product

Dear team , I’m Rajasekhar actually I paid bills but one issue.that was I registered EE but my was not linking multiple times I’m trying to link no use cloud you please help me . [Mod edit: Please do not share personal details such as your full name,...