EE App doesnt do what's advertised

Dwalk9999 · ‎16-09-2024

Is it just me or does the EE app on iPhone not offer any broadband and hub management features?
I keep seeing emails and messages saying scan the QR code to manage my device connections through the app but the app does not offer these features. I've checked it's the latest version and there is no update. Perhaps it's me!
I don't care too much as I have easily configured it through the webserver in the hub, but it would be nice to know I'm not completely losing the plot!

XRaySpeX · ‎16-09-2024

Have you linked your BB to your EE a/c?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎17-09-2024

@Dwalk9999 It works for me on my iPhone. And yes it does allow you to scan the QR code on the pull out bit of the router.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Dwalk9999 · ‎17-09-2024

Thanks for your comments. EE are now working on it as the device linking is not working for me. It gets so far and failes. Must be an issue with my account. Hopefully they will sort it.