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Upgrade not working

ShaunCam
Visitor

Hi, 

 

i ordered my upgraded  yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again? 

 

The money was taken out of my account so I know that the order placed went through.

 

however my EE account isn’t reflecting the changes 

1 REPLY 1
Chris_S
EE Community Support Team

Hi @ShaunCam It's great news that you've upgraded! I can imagine you're excited to get your hands on your new device.

 

Did you speak to a sales guide to get your phone ordered, or did you order the phone online?

 

Chris S