See your itemised usage

[Lea07]

Why when I go on my EE app I can’t get on see your itemised usage 

[XRaySpeX]

Are you paying £2.50 pm for Itemised Billing?

[Lea07]

Yes I do pay for it 

[XRaySpeX]

Then you should see it in your bills. 

[Samanthajclarke]

Would like to see my bill broken down 

[Katie_B]

Good morning @Samanthajclarke. 

Welcome to the community. 

You can view your bill break down by downloading your bill in your EE account online. 

If you have any questions please be sure to let us know. 

Katie

[Jonty0560]

Still doesn’t explain what charges are made under itemised billing. £2.50, what is that for?

[XRaySpeX]

@Jonty0560 : It's for seeing a record of all your non-chargeable calls & texts from within your allowances in your bills. Without Itemised Billing you won't see them. You will always see your chargeable calls & texts in your bills. 

[Jonty0560]

I use the SIM for data only. I don’t need itemised billing as I don’t use the SIM for calls or texts. Can I ask for the service to be removed as I don’t need it?

[XRaySpeX]

@Jonty0560 : Yes, just call CS. Why did you order it in the 1st place?