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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 13718 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26901 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 560406 Views
  • 0 replies
  • 12 Helpful

Phone upgrade

Hi has anybody else been struggling to upgrade their phone, every time I click on the device I want I just get “we can’t find that page” message

Adammh by Visitor
  • 323 Views
  • 1 replies
  • 2 Helpful

Resolved! Upgrade page not loading and cannot access the EE app.

Any reason why when clicking on the option to upgrade my contract, I am directed to a page, which doesn't load at all. I have waited over a week to see if any website upgrades had been completed, I had also tried on multiple browsers. My browsers are...

Yungnmc by Investigator
  • 4008 Views
  • 19 replies
  • 30 Helpful

Can't Link device to Account.

Been trying to get this resolved for a week now. Have phone customer service but all I'm told is that they can't do anything and a ticket will be raised and it'll be fixed in 72 hours, well it's been past that and I still can't link my account. Tells...

EE app - landscape mode - add-ons buttons

Just noticed that the EE app and web, add-ons dashboard/section, seems to be available again!!!When viewing the add-ons on device in portrait mode the information layout within the pill/button looks "neat/well formatted", but when in landscape mode, ...

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354- by Star Contributor
  • 368 Views
  • 2 replies
  • 0 Helpful

Mobile account not linked

Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it i...

V8Hilux by Contributor
  • 1770 Views
  • 12 replies
  • 0 Helpful