EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 600569 Views
  • 0 replies
  • 12 Helpful

Resolved! -1024kb pack? Is this a mistake on the app?

I've gone to add a pack and come across as pack for '-1024kb'?! I was looking for a pack bigger than 125gb but the £35 is for '1024kb' instead which is very odd. Assume this is an error on the site to be corrected? 

Laura987 by Explorer
  • 716 Views
  • 6 replies
  • 2 Helpful

RE: THIS APP HAS BEEN DOWN FOR 3 MONTHS.

I don't even know where to start with EE. This just is not regarding the app itself but other issues that need addressed too. Firstly - The app has been down for roughly 3 months now and I can not see what the hell is going on inside the app.  Second...

unable to login to the ee app

I have been unable to login to the ee app. Have tried on laptop and mobile phone.keep getting the message 'We can't load this right now"Have tried severeal times over the last week.

BELLIA by Visitor
  • 333 Views
  • 1 replies
  • 1 Helpful

Blocked Websites

I've recently had more website blocked as being 'adult' including www.tanners-wines.co.uk. Can you please unblock this site? Thanks

rob1113 by Visitor
  • 916 Views
  • 5 replies
  • 0 Helpful

eSim activation without my old phone

My old iPhone 14 had a broken screen, so it was replaced through insurance.  New phone arrived today and courier picked up the old phone.I have been trying to get an eSim downloaded and working but the only way to do it is to get a Pin from the old p...

EE app and website not working

 Whenever I try to login to EE app I get this page. It’s been doing it for about a week now. I’ve changed my passwords and still the same. The website does it to me too. I’m trying to access live chat but obviously can’t as can’t get in the app.

IMG_8024.png

Resolved! Spending cap

I would like tp remove the soending cap from number ending 201 I am away and cannot get data

Noelia12 by Explorer
  • 657 Views
  • 1 replies
  • 2 Helpful

EE Website Issues - Since December

For a good few weeks now I've been having issues with the EE website and app. Is anyone else experiencing this and has EE responded to complaints if so? Issues are below.I either get an error message on my profile page, or it's just constantly stuck ...

beckyl91 by Visitor
  • 4243 Views
  • 12 replies
  • 4 Helpful