Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I receive gifted data and I used to be able to check my data usage on the EE app. I no longer seem able to do this and I have tried several times but it seems only the bill payer gets to see my usage. What am I doing wrong please?
Is there still a online chat service as can't seem to find the link?
I keep getting notifications that EE have messaged me in the EE app, but I can’t find anywhere to view those messages. Not impressed with the new app and will be leaving EE as a result. I use 3 for my phone and their app is so much better.
I log in to my account but all I get is add device I put my mobile number in and says this is not the account manager when I’m the only owner and only have one account ? And this comes up too account holder and main user for this number already e...
I can’t access my billing information on the EE app. Keeps saying there’s a problem and to try again later but this has been going on for weeks. Is anyone else having issues? I have an iPhone.
Hi there,Once the mobile broadband gets going it's great, but sorting out the top-up and setting up an add-on is a pain in the **bleep**. It never works properly online. It should also allow you to get the top-ups and the add-ons sorted out withou...
I have tried to link my pay as you go sim to the my EE app on my account but everytime it says it is already linked to another account. I do not remember linking it to another account. If I have and have just forgotten is there a way for me to know w...
Trying to upgrade, I'm eligible to do so but I keep end up with a page saying "SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE "This is on both chrome and edge... also on my EE app, I have reload the app and cleared catche on all without ...
I have recently moved from Bt for broadband and sky for mobile. tried to link devices to app and it says that they are already linked. when I try and access anything the app says there is nothing linked with this account. i was told I would have a ne...
