Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have been on the phone to EE 3 times and every time the agents have said they would sort this out and they would report this issue to the technical support team and nothing has happened since. I have been using the EE app for a while now and had no...
First of all once you log in it is nigh on impossible to find anything about your accountAdverts are all over the place, I cannot find any details about my mobile bill, just broadband. it directs you to the app which quite simply "oops, this doesnt ...
Why is it so difficult now to view bills and data usage on the app? Even when I clicked on ‘Manage’ nothing works.
Am I missing something? How benefit me to link my account to my device? Hi y'all, Hope you're well. Totally new to digital world & lost. Q1: How does it benefit me to link my account to my device*? Is purpose to manage my account online? Seems super-...
Is there still problems with the add-ons in the EE app
My mum is paying for my phone on her account, if I link the phone on my account will it mess up the billing? Is there a better way to see the details
Switched my BT broadband and TV 4 months ago, despite numerous calls to EE I can’t manage broadband or TV on either the website or the app. Have been told it’s a BT to EE migration issue, but no sign of it being fixed. Pretty poor, especially as I ...
EE still can't sort out my access via the website or app to view my broadband and TV bills, bills etc. All I get is it will be sorted in 3 days, two weeks later still no access.
