EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 588841 Views
  • 0 replies
  • 12 Helpful

problem

Hi, I have a question about my EE account, I have a problem logging in and seeing details in the application and on the website?

I need to increase my spend cap

I am in Sweden and I am having exactly the same issue. My texts to 150 are not recieved because I need to increase my spend cap, I can't call to increase my spend cap because I can't make calls. I am currently stuck with no phone access at all. I hav...

Resolved! Unable to link mobile to account after porting to EE

Hii ported my number a while ago to EE but am unable to add my number to my account so can’t see any billing or status info. After entering the number to link, then adding the passcode I get this message. I don’t want to call EE as each time I call t...

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Ador4 by Visitor
  • 498 Views
  • 1 replies
  • 0 Helpful

Resolved! APP not working

The app is not working hasn’t been now for weeks . I cannot change any of the device settings I have set or the parental controls. Just keeps saying there’s been a problem . When I dig into the web page it will let me access certain parts of my accou...

bobbib27 by Explorer
  • 570 Views
  • 2 replies
  • 1 Helpful

Resolved! Mobile number not recognised

Hi  Today I upgraded my phone and transferred my contract to a business contract. I’ve been with EE with the same mobile number for years. When I log in to the EE App, it remembers who I am from my sign up credentials, but it does not recognise my mo...

WFAlex79 by Visitor
  • 495 Views
  • 1 replies
  • 3 Helpful

Trouble linking number to account

my old number has ported over now and can receive calls but I cannot link my sim to my account. I input my number for a code to confirm it’s me however I never receive the text from EE no matter how many times I try  

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