Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I have a Pay as You Go sim card and whenever i try linking it, towards the end of the process it says "We're having trouble linking your products." I've tried again and again and still wont work.It also already has £10 topped up in it apparently and...
I have come over to EE from a legacy BT mobile account felt like I was “Press ganged” but promised it would all be fine 路 I am trying to link my mobile to the app but to no avail it will not send me a code & after several attempts locks me out of tr...
Hii
I have discovered the following security failure on EE's accounts/billing website. I have reported it as a complaint but thought it prudent to share it here so that folks are aware of the issue and can take steps to avoid itThe issue is that if you l...
I’ve just had this call, but after I had given them a pin I got an email saying that my account password had been changed.. they claimed they were ‘updating my account’ and haven’t had the call for delivery yet. Seems a bit suspicious to me
HiI started a webchat a couple of times and got messages saying nobody was available and somebody would come back to me. Nobody did. I then found the Web chat option had disappeared on the app so I have now reinstalled the app twice as suggested on h...
Why can I not sync my mobile and broadband to this EE app tried at least 10 times
