problem

[krystoooo10]

Hi, I have a question about my EE account, I have a problem logging in and seeing details in the application and on the website?

[Northerner]

Hi @krystoooo10 

What do you mean " seeing details application" 

Have you associated your number with your EE account.

Thanks 

[krystoooo10]

Yes I connected. I simply can't log into my account in the app and I can't access any information about my account.

[krystoooo10]

As if it was blocked.

[Northerner]

Hi @krystoooo10 

Can you post a screenshot less any personal information.

Thanks 

[krystoooo10]

I can't even log in through the application, and I can't see anything on the website.
I provide my email, password, then there is verification with a code that comes to me via text message, when I provide the PIN, a problem appears

[Northerner]

Hi @krystoooo10 

Call EE CS on 150 and ask them to delete your online account. You can then register again and hopefully it should work.

Thanks 

[krystoooo10]

The problem is that I don't know English well enough to do it.

[Northerner]

Hi @krystoooo10 

You'll need to go into an EE store then and ask for help. 

There is no account access on these forums. 

Thanks