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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8799 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22741 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 481589 Views
  • 0 replies
  • 12 Helpful

Worlds worst website

I've been trying to use this website for 2 years and still, i am met with "SORRY, YOU CAN'T ACCESS MY EE RIGHT NOW".   Never have i seen a company who tries so hard to remove their customers. It must be a ploy to force you to use the number so that y...

Fletch91 by Investigator
  • 262 Views
  • 1 replies
  • 0 Helpful

change direct debit date and also link my device

I have tried to link my phone at least 10 times it keeps saying the device is already linked but it doesn't show on the app at all.I have also tried to change my direct debit date and there is no option to do this on the app.I have called EE twice th...

Need to transfer data

My daughter needs data as on a school trip when can I use my ee to transfer some. It says it’s having work done. 

hev14 by Visitor
  • 395 Views
  • 1 replies
  • 0 Helpful