Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Hi I have set up the re app on my phone properly with my email and a password .Unfortunately when the sales person for re took my details down she left out a letter in it so I can open my app up with my name but it doesn’t recognise any of my packag...
When I got my new Phone, I Connect it to the new EE app it worked beautifully. Then one day it didn’t and when I try to connect now it says the product is already connected to another account. I’ve already rang and they tell me there’s a bug. and the...
Hello, ee message us on the app has completly gone, why is this? It was easier for me to contact you through this when I was at work
I'm unable to speak with an agent as the system loops 360 without providing any options to prevent this. Is the customer services center down?
I put a merged request in over 3 days ago because there were two IDs open and the ID that was meant to be deleted no longer live but is still live meaning I still see or do lots of things on the app or website.Last Night I updated my app to V 5.39.0 ...
I have 2 SIM contract and one SIM my friend use other one new contract I use and I try everything to link my new contract to see my bill and check my account but unfortunately at say Looks like you have linked already I keep getting this error Thanks...
My bill is due to be paid today but the app and the website keeps giving me an error message saying unable to take payment saying 'sorry something's gone wrong'What are the chances that they are happy to charge me a late payment fee once it has been ...
You really have to wonder about the operations team at EE. Just exactly how do you end up with a major feature of your website (and app) being unavailable on a Monday morning?Are automated healthchecks and alerts something for "everyone else" but EE ...
Just now I'm getting an error/blank page when I try to gift data.Does anyone know how long this has been the case and when it will be fixed?
Slow app. The web is full of bugs. Does EE even have an IT team?
